Class 10 Economics Solutions English Medium

NCERT Solutions Class 10 Economics English Medium

Chapter 5. Consumer Rights

Topic: Consumer Responsibilities, Consumer Protection Act and Consumer Forums

Chapter 5. Consumer Rights

Consumer rights become meaningful only when consumers are aware of them and exercise them responsibly. Along with rights, consumers also have certain responsibilities while purchasing goods and services. The Consumer Protection Act provides a legal framework for protecting consumers and resolving their complaints through Consumer Commissions.

Part 2 – Consumer Responsibilities, Consumer Protection Act and Consumer Forums

This section explains the responsibilities of consumers, the Consumer Protection Act (COPRA), and the role of Consumer Commissions in protecting consumer interests.

Consumer Responsibilities

Consumers should act responsibly while purchasing and using goods and services.

• Purchase products from reliable sellers.
• Check the MRP, expiry date, and manufacturing date.
• Look for quality certification marks before buying.
• Always ask for and preserve the cash memo or bill.
• Report unfair trade practices whenever necessary.

Importance of Consumer Awareness

Consumer awareness enables people to make informed decisions and protects them from exploitation.

• Consumers become aware of their rights.
• They can identify unfair trade practices.
• It promotes informed purchasing decisions.
• It encourages fair competition among sellers.
• It strengthens consumer protection in society.

Consumer Protection Act (COPRA)

The Consumer Protection Act was enacted to protect consumers against exploitation and provide a simple system for resolving consumer disputes.

• It provides legal protection to consumers.
• It safeguards consumer rights.
• It establishes Consumer Commissions.
• It provides a mechanism for filing complaints.
• It promotes fair trade practices.

Consumer Commissions

Consumer Commissions are established to hear consumer complaints and provide quick and inexpensive justice.

• They settle disputes between consumers and sellers.
• Consumers can file complaints against defective goods and deficient services.
• Compensation may be awarded to affected consumers.
• The procedure is simple and consumer-friendly.
• They help protect consumer interests.

Levels of Consumer Commissions

Consumer disputes are heard at different levels depending on the value of the claim.

• District Consumer Disputes Redressal Commission (District Commission).
• State Consumer Disputes Redressal Commission (State Commission).
• National Consumer Disputes Redressal Commission (National Commission).
• Appeals can be made to a higher commission.
• These commissions provide legal remedies to consumers.

Relief Available to Consumers

If a complaint is found to be genuine, the Consumer Commission may provide appropriate relief.

• Replacement of defective goods.
• Refund of the amount paid.
• Removal of defects.
• Compensation for loss or injury.
• Discontinuation of unfair trade practices.

Consumer Organisations

Consumer organisations work to create awareness and assist consumers in protecting their rights.

• They educate consumers about their rights.
• They help consumers file complaints.
• They conduct awareness campaigns.
• They encourage fair business practices.
• They strengthen consumer movements.

The 'Jago Grahak Jago' Campaign

'Jago Grahak Jago' is a nationwide consumer awareness campaign launched by the Government of India.

• It spreads awareness about consumer rights.
• It encourages informed purchasing decisions.
• It promotes responsible consumer behaviour.
• It educates consumers through advertisements and media.
• It strengthens consumer protection across the country.

CBSE Exam Points

• Consumers should always ask for a cash memo or bill.
• COPRA protects consumers from exploitation.
• Consumer Commissions provide legal remedies for consumer disputes.
• Consumer awareness is essential for protecting consumer rights.
• 'Jago Grahak Jago' promotes consumer awareness in India.

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